Study with Arch-301 Actual Test Questions

A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached.
Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers

• A. Salesforce Order Management
• B. B2B Commerce
• C. Salesforce Billing
• D. Salesforce CPQ

Northern Trail Outfitters (NTO) has a requirement to implement an Experience Cloud solution to allow its partners to log and view cases they have submitted, as well as track their opportunities. As part of the solution, NTO wants to be able to createdashboards that its partners can view within the community.
Which Experience Cloud license should the Solution Architect recommend?

• A. Customer Community Plus license
• B. Partner Community license
• C. Sales Cloud license
• D. Service Cloud license

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

• A. Migrate all complaint records m the Case object to provide a 360-degree customer view.
• B. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
• C. Migrate archived data to Heroku and active and semi-active data to Salesforce.
• D. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
• E. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.

Universal Containers (UC) currently has Sales Cloud for its direct Sales team and is about to implement Revenue Cloud for them as well. UC is also bringing in Experience Cloud for its indirect Sales team which will integrate with Sales Cloud and Revenue Cloud. The CIO would like to make surethey are working from a single operating model when it comes to defining their cross-departmental process and data utilization. The CIO wants to make sure there is no duplication of any data or processes that will require data hygiene constantly because ofduplicative efforts.
What are the two initial questions a Solution Architect should ask the business in order to select the right operating model for business process standardization?
Choose 2 answers

• A. Are the processes the same for the direct Sales team and indirect Sales team?
• B. How critical are the business processes?
• C. Is the data shared between the direct Sales team and indirect Sales team?
• D. Can the direct Sales team use the standardfunctionality?

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee.
Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

• A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
• B. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
• C. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
• D. Explanation:
  For optimal performance and data access control, the Solution Architect should:
  * A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. This allows Customer Service to access the necessary contact information while maintaining the principle of least privilege.
  * D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account. This approach ensures that each team has access to the relevant contacts while keepExternal Sharing Model to create external organization-wideing private information secure and maintaining system performance by minimizing complex sharing rules.
  Salesforce's documentation on sharing and visibility best practices recommends such strategies to manage access to records efficiently and securely.
  https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect QUESTIONNO: 39 A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
  In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
  Choose 2 answers
  A: Speak to the business stakeholders to gather their suggestions for improvement.
  B: Identify which system integrator did the previous implementation and ask them to document their work.
  C: Examine the details of the current configuration to see how it is set up.
  D: Work with the system administrator toidentify who has the most knowledge of the current configuration.
• E. For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.