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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Customer Experience Architecture- SAP CX solution integration landscape
- Composable enterprise and CX strategy
- End-to-end CX architecture principles
Topic 2: SAP Sales Cloud & Service Cloud- Sales process automation and CRM capabilities
- Customer service management processes
- Omnichannel engagement scenarios
Topic 3: SAP Marketing Cloud- Personalization and journey orchestration
- Campaign management and orchestration
- Customer data and segmentation
Topic 4: Security and Identity Management- Data protection and compliance in CX solutions
- Authentication and authorization concepts
Topic 5: SAP Commerce Cloud- Storefront and personalization concepts
- Extension and integration mechanisms
- Product content and catalog management
Topic 6: Integration and Extensibility- API management and event-driven architecture
- SAP Integration Suite concepts
- Extensibility options in SAP CX solutions

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

Question #1

Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.

  • A. Other consent management
  • B. Push notification
  • C. Terms of service
  • D. Privacy policy
  • E. Communication consent
Reveal Solution  Discussion  0

Correct Answer: A,C,D  🗳️

Question #2

You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.

  • A. Validate
  • B. Close
  • C. Create
  • D. Get
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #3

What is needed in order to create a registered product in SAP Service Cloud?

  • A. A warranty
  • B. A serial number
  • C. An installation point
  • D. A registration form
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.

  • A. It is delivered separately.
  • B. It is a coupled platform.
  • C. It is only for SAP solutions.
  • D. It delivers predefined integrations.
  • E. It is delivered as an SAP BTP service.
Reveal Solution  Discussion  0

Correct Answer: A,D,E  🗳️

Question #5

What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

  • A. Account categorization
  • B. Warranty determination
  • C. Case categorization
  • D. Machine translation
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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