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| Section | Objectives |
|---|---|
| Topic 1: SAP Customer Experience Architecture | - SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles |
| Topic 2: SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Customer service management processes - Omnichannel engagement scenarios |
| Topic 3: SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| Topic 4: Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Topic 5: SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| Topic 6: Integration and Extensibility | - API management and event-driven architecture - SAP Integration Suite concepts - Extensibility options in SAP CX solutions |
Which types of statement can be configured in Consent Management?
Note: There are 3 correct answers to this question.
Correct Answer: A,C,D 🗳️
You want to implement a side-by-side extension for an SAP solution. To access the business objects in the SAP solution, you are exploring the application programming interfaces (APIs).
Which of the following are possible operations to use in the API?
Note: There are 2 correct answers to this question.
Correct Answer: C,D 🗳️
What is needed in order to create a registered product in SAP Service Cloud?
Correct Answer: B 🗳️
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
Correct Answer: A,D,E 🗳️
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
Correct Answer: C,D 🗳️
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