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Last Updated: Sep 06, 2026

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Failing SDM_2002001040 means paying the registration fee all over again, which makes thorough preparation the cheaper option. The Nokia SDM Certification - CARE practice questions from Actualtests4sure give you 121 chances to rehearse before the day that counts, so you can walk in ready the first time.

Nokia SDM_2002001040 Exam Overview:

Certification Vendor:Nokia
Exam Name:SDM Certification - CARE Exam
Exam Number:SDM_2002001040
Exam Price:$125 USD
Exam Duration:180 minutes
Passing Score:70%
Related Certifications:Nokia SDM Certification Track
Exam Format:Scenario-Based Questions, Multiple Choice
Real Exam Qty:80-120
Certificate Validity Period:3 years
Available Languages:English
Recommended Training:Nokia SDM CARE Official Training
Exam Registration:Pearson VUE Exam Scheduling
Nokia Learning Services Registration
Sample Questions:Nokia SDM_2002001040 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE authorized test centers
Pre Condition:No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes
Official Syllabus URL:https://learningstore.nokia.com/

Nokia SDM_2002001040 Exam Syllabus Topics:

SectionWeightObjectives
Customer Relationship Management25%- Customer satisfaction measurement and improvement
- Building and maintaining customer relationships
- Handling complaints and escalations
- Communication and engagement strategies
Service Delivery Operations25%- Incident and service request management
- Service desk operations and best practices
- Service continuity and disaster recovery
- Change and release management processes
Service Quality & Performance Monitoring20%- Monitoring and measuring service performance
- Service improvement methodologies
- Quality assurance and compliance
- Service reporting and metrics analysis
Team Management & Leadership10%- Cross-functional communication
- Managing service delivery teams
- Leadership for SDM roles
- Team development and motivation
Introduction to Service Delivery Management (SDM)20%- Service Level Agreements (SLAs) and KPIs
- Incident and problem resolution fundamentals
- Overview of SDM and role in customer support
- Customer requirements and expectations

Frequently Asked Questions About Nokia SDM Certification - CARE

The SDM_2002001040 exam leads to the SDM Certification - CARE certification, a Specialist-level credential from Nokia. It validates the skills measured by the Nokia SDM Certification - CARE syllabus and is a recognized step for IT professionals building their careers, and it sits alongside related credentials such as Nokia SDM Certification Track.

The Nokia SDM Certification - CARE exam includes 80-120 questions and gives you 180 minutes to complete them. That works out to a fairly tight pace, so reading each question carefully but decisively matters more than perfectionism. If a question stalls you, flag it and move on; banking the easier points first keeps time pressure from snowballing near the end. Before test day, run at least one full timed session with the Actualtests4sure practice test so the rhythm feels familiar rather than rushed.

You need 70% to pass the SDM_2002001040 exam, and the official registration fee is $125 USD. Keep in mind that a failed attempt means paying the full fee again to retake the exam, so it pays to be honest with yourself before booking a seat. A practical benchmark: work through the 121 practice questions at Actualtests4sure until you can score comfortably above the passing line in timed mode, then schedule your exam.

No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes Because Nokia may adjust its policies over time, we recommend confirming the latest requirements on the official exam page (official exam page) before you register.

You can sign up for the Nokia SDM Certification - CARE exam through any of the official registration channels below:

As for how the exam is delivered: Online proctored or onsite at Pearson VUE authorized test centers.

Nokia suggests the following training options for candidates preparing for Nokia SDM Certification - CARE:

Formal training is a solid foundation, and pairing it with the 121 practice questions from Actualtests4sure helps you turn that knowledge into exam-day confidence.

Yes. Actualtests4sure offers a free PDF demo of the Nokia SDM Certification - CARE material, so you can review the question style and answer quality before making a decision. Every purchase also includes 365 days of free updates, and after that period you can extend your updates at a 50% discount, which keeps your preparation current through 2026 and beyond.

If you take the Nokia SDM Certification - CARE exam within 60 days of your purchase and do not pass, Actualtests4sure offers a full refund under its Money Back Guarantee. To apply, send a scanned copy of your exam enrollment slip together with your official Score Report in PDF format within 2 days of the exam date, and your claim will be processed within 7 days. The guarantee applies only to the corresponding exam: attempts made within 3 days of purchase, exams downloaded but never actually taken, free materials, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not take a refund, you can exchange your product for two additional exam preparation products of equal value and keep the update service on your original purchase. Delivery itself is instant: your product is available for download right after payment and is also sent to your email within one minute, and if it has not arrived within 2 hours, contact our support team. There is no limit on how many computers you can install it on.

The Nokia SDM Certification - CARE syllabus is divided into 5 main domains, including Customer Relationship Management (25%), Service Quality & Performance Monitoring (20%), Service Delivery Operations (25%). Each domain carries a different share of the total score, so knowing where the weight sits helps you allocate your study time wisely. You will find the complete, up-to-date outline in the Exam Topics section above.

Nokia SDM Certification - CARE Sample Questions:

Question 1

What are the 3 Care SWS portfolio segments?

A. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.
B. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
C. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
D. Active Network Assurance (ANWA), Preventive Services, Launch Support services.


Question 2

According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

A. As soon as prepared.
B. T - 6 months.
C. T - 3 months.
D. T - 4 months.


Question 3

A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A. Legal and NOLS support is required to set up a separate agreement.
B. This can be done by the Care Program Manager alone.
C. This is an administrative task handled by NOLS support.
D. F&C and the CT must be involved.


Question 4

What is the MAIN customer relationship activity performed by the Care Program Manager?

A. Acts as primary interface towards the customer for all NSN-related activities and issues.
B. Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
C. Acts as primary interface towards the customer for Care-related activities and issues.
D. Acts as deputy for the Account Manager.


Question 5

What is the basic cost management requirement for a CAPM?

A. Not to take any risks.
B. Know where to find the best resources.
C. Know the approval processes.
D. Not to exceed the cost base-line.


Solutions:

Question 1
Answer: B
Question 2
Answer: D
Question 3
Answer: A
Question 4
Answer: C
Question 5
Answer: D

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