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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. What is an HP Care Pack?

A) A mandatory service package for all MFP-based HP products
B) A range of break-fix services for HP commercial printers and multifunctional-based
products
C) A box that takes care of the printers when connected to the network
D) A fixed product warranty extension covering only return-to-base repairs

2. Which statement is true about a "base plus click" pricing model?

A) The fixed costs in the contract are included in the base, and the variable costs are included in the click
B) The fixed costs in the contract are included in the click.
C) The consumables and maintenance kits are included in the base.
D) The customer pays a fixed amount per month regardless of the pages printed.

3. What is part of the HP imaging and printing hardware value proposition?

A) Smallest product footprint form factor
B) Recognized for world class reliability
C) Most new models introduced every year
D) Number 1 in sales volumes per product

4. What is a HP Contractual Cartridge?

A) Any HP cartridge being used within the cMPS program
B) HP original cartridge with twice the page yield
C) A partner's own clone supplies being used in the cMPS program
D) HP original cartridge shipped in different packaging with the suffix C

5. Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?

A) Smaller uniform particle size
B) Varying particle sizes
C) Particles resistant to crushing
D) Resistance to build up of static

Solutions: