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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

A) To ensure that a service can be managed and operated in accordance with constraints specified during design
B) To design and develop capabilities for service management
C) To provide good-quality knowledge and information about services
D) To plan the resources required to manage a release

2. Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

A) Customers
B) Internal departments
C) Suppliers, manufacturers and vendors
D) The facilities management function

3. Which one of the following would NOT be defined as part of every process?

A) Metrics
B) Inputs and outputs
C) Functions
D) Roles

4. Which of the following is the best definition of service management?

A) A complete set of all the documentation required to deliver world class services to customers
B) An internationally recognized methodology to provide valuable services to customers
C) A set of specialized organizational capabilities for providing value to customers in the form of services
D) The ability to keep services highly available to meet the business needs

5. Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

A) The IT service continuity management
B) The service level management
C) The service catalogue management
D) The supplier management

Solutions: