Certified EC-Council Instructor (CEI) - 312-75 Exam Practice Test

Question 1

Mf. Moore is poor at articulating his thoughts and opinions. Sometimes his responses to your questions do NOT make total sense or they are not well organized, how should you deal with the student's responses in the above situation?

A. Direct another student to rephrase Mr. Moore's answer.

B. Accept his answers as they are because he is participating in class.

C. Try to get a clearer picture of what he said and rephrase his answer.

D. Stop asking him questions that require a detailed answer.

E. Ask him only open-end questions.

Correct Answer: C

Question 2

During the ENSA program, you notice that one of the students in the class does not have the prerequisites for the course. Which of these actions is an appropriate method for you to do?

A. Ask the student to cancel his admission and leave the classroom immediately.

B. Tell the student that you can assist the student, but without the basic knowledge requested for the course it would be difficult for him/her to successfully complete the program.

C. Modify the pace of the course so that the student can accommodate and learn the course objectives effectively.

D. Ignore such students and continue the class.

Correct Answer: C

Question 3

Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand the frustration they may experience once on the job.
Which one of the Mowing presentation techniques is correct to use m the above situation?

A. A lecture presented on the basic principles of customer relations

B. Role play in which the instructor plays the help desk technician

C. Reading assignments on the subject of customer relations

D. Role play in which the student plays the help desk technician

Correct Answer: C

Question 4

Which of the following are TRUE concerning instructor credibility? (Select two)

A. Instructor credibility can be gamed or lost through words or actions.

B. Instructor credibility is only important at the beginning of a course.

C. Adult learners may not perceive value in learning without instructor credibility.

D. Adult learners automatically grant credibility to individuals in position of authority or responsibility.

Correct Answer: A,C

Question 5

You are an instructor and show up to class as usually in a coat and be. You are in Hawaii teaching at the bank of Hawaii at their site. All of your students are wearing Hawaii shirts. It is most likely that your dress may create an issue with which type of credibility:

A. Personal

B. Content

C. Social Racial

D. Racial

Correct Answer: C

Question 6

While preparing for an upcoming Knowledge Management course, the instructor teams from the student's manager that all of the students already possesses sufficient skills and experience in a few of the sections of the course. What action should the instructor take when planning the course delivery?

A. The Instructor should make alterations to the planned course to include additional topics that may interest students.

B. The instructor should omit the sections that the student's manager feels that the students already possess sufficient skills in.

C. The Instructor should validate the existing skill level of the students during each section identified, while planning additional exercises to challenge the students.

D. Accelerate the course schedule.

Correct Answer: C

Question 7

Which one of the following is NOT a characteristic of a good question?

A. Stated in a language familiar to the student

B. Stated to require a simple yes or no answer

C. Short enough for students to remember

D. Constructed to stress the key points of a lesson

E. Stated so that it suggests an answer

Correct Answer: E

EC-COUNCIL Certified EC-Council Instructor (CEI) - 312-75 Exam Practice Test

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