Salesforce Certified Field Service Lightning Consultant - Field-Service-Lightning-Consultant Exam Practice Test

Question 1

universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?

A. Required resource

B. Preferred resource

C. Service crew

D. Technicians with required skill

Correct Answer: C

Question 2

some technicians report that they are unable to login to the field service lightning mobile app. The Consultant confirmed that the technician has field service lightning resource license and field service lightning resource permission assign to them How should a consultant provide access to FSL mobile app?

A. Update the public group membership

B. Assign a permission set

C. Modify the user record

D. Modify the user profile

Correct Answer: B

Question 3

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

A. Managing page layouts and milestone trackers can be done in salesforce1.

B. Creating Entitlements for Cases and Work Orders must be separated.

C. Creating Entitlements for Work Orders requires Lightning to be enabled.

D. Managing page layouts and validation rules can be done in Salesforce Lightning.

Correct Answer: B

Question 4

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

A. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.

B. Create a Work Type to automatically create relevant line items for each Asset.

C. Create a Work Type and Work Order for each Asset being serviced.

D. Create a Work Order and Work Order Line Item for each Asset being serviced.

Correct Answer: D

Question 5

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A. Build a report to view Inventory Transactions.

B. Build a report to view Products Consumed on Work Orders.

C. Build a report using the Work Order inventory module.

D. Build a report using the Service Appointment Inventory module.

E. Build a report to view Products Consumed on Work Order Line Items.

Correct Answer: A,B,E

Question 6

Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date. How can these certifications be manager on the Resource?

A. Add the Resource Skill as Time Phased.

B. Add the Resource Skill and remove from the Service Territory once expired.

C. Add the Resource Skill and create Absence once expired.

D. Add the Resource Skill and track certification using reminder.

Correct Answer: A

Question 7

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?

A. mini page layouts

B. field sets

C. visual force page

D. page layouts

Correct Answer: D

Question 8

Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A. Select Hours, Absences and Overtime on the Utilization Tab.

B. Select Date Resolution on the Hours Tab.

C. Select Travel Time and Breaks as skills on the Skills Tab.

D. Select Sort by Average Utilization on the Resources Tab.

Correct Answer: D

Question 9

Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments' status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?

A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician

B. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.

C. Create permission sets and assign the field service lightning mobile permission set to service resources.

D. Create permission sets and assign the field service lightning admin permission set to service resources.

Correct Answer: A

Salesforce Certified Field Service Lightning Consultant - Field-Service-Lightning-Consultant Exam Practice Test

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