ITIL Foundation (Version 5) - ITIL-5-Foundation Exam Practice Test

Question 1

Which dimension of product and service management focuses on implementing a system of rules, policies, and standards to manage data assets?

A. Information and technology

B. Organizations and people

C. Value streams and processes

D. Partners and suppliers

Correct Answer: A

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Question 2

How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They focus exclusively on financial performance and do not relate to governance oversight

B. They are optional elements that organizations may choose to ignore without impacting governance

C. They apply only to management practices and do not influence governance activities

D. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

Correct Answer: D

Question 3

Which is a series of steps that an organization undertakes to enable value for consumers through management of products and services?

A. Service journey

B. Value stream mapping

C. Value stream

D. Product and service lifecycle

Correct Answer: C

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Question 4

The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?

A. Direct

B. Evaluate

C. Monitor

D. Engage stakeholders

Correct Answer: A

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Question 5

Which of the following is an example of access to resources ?

A. A technician performs on-site installation of equipment

B. A supplier delivers new laptops to the customer's office

C. An employee attends a training session delivered by an instructor

D. A user is granted permission to use a cloud-based application

Correct Answer: D

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Question 6

How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They focus exclusively on financial performance and do not relate to governance oversight

B. They are optional elements that organizations may choose to ignore without impacting governance

C. They apply only to management practices and do not influence governance activities

D. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

Correct Answer: D

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Question 7

Which statement regarding the relationship between management practices and value chain activities is correct?

A. Each management practice supports one value chain activity

B. Management practices replace the need for value chain activities

C. Value chain activities and management practices operate independently of each other

D. Each value chain activity is supported and enabled by several management practices

Correct Answer: D

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Question 8

What is a service request ?

A. A flaw or vulnerability in a product or system

B. A user-initiated action that triggers an agreed service

C. A change of state significant for management

D. A cause of one or more service incidents

Correct Answer: B

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ITIL Foundation (Version 5) - ITIL-5-Foundation Exam Practice Test

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