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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define notification placeholders
B) Define a condition for the agent field
C) Define the rule type as an alert
D) Define a rule for the individual Customer business object

2. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up service level determination for social media channel
B) Set up access to social media account
C) Maintain Next Ticket configuration
D) Create and schedule social media import run
E) Select the channel type

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In Fine-Tuning under the Business Configuration work center
C) In General Settings under the Administrator work center
D) In Service and Social General Settings under the Administrator work center

4. In what facet can you maintain counter readings?

A) Maintenance Plan
B) Items
C) Contracts
D) Measurements

5. Which information is updated after the SAP Cloud for Customer contract has been successfully replicated to SAP ERP?
Note: There are 3 correct answers to this question.

A) Pricing status
B) Transfer status
C) External ID
D) Invoicing status
E) Total price

Solutions: