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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. For registered products, counter readings are recorded in which of the following facets?

A) Measurement
B) Measurement logs
C) Maintenance plans
D) Items

2. Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) In Administrator Work Center
B) In Fine-tuning
C) In the Service Control Center
D) In Scoping

3. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Customer support
B) Partner channel management
C) Employee help desk
D) Vendor management

4. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Upload Microsoft Excel workbooks to SAP Cloud for Customer
B) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
C) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
D) Upload to Microsoft Outlook add-in from Microsoft Excel add-in

5. When a user creates service tickets, what product type is supported for determining the warranty?

A) Individual product
B) Entitlement product
C) Registered product
D) List product

Solutions: