Cisco Customer Success Manager - 820-605 Exam Practice Test
Question 1
The customer wants to improve operational expenditure and reduce the C02 footprint of the organization.
Which two business outcomes are critical to the company's success? (Choose two.)
Which two business outcomes are critical to the company's success? (Choose two.)
Correct Answer: B,D
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Question 2
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
Correct Answer: C,D
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Question 3
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)
Correct Answer: C,D
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Question 4
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?
Correct Answer: D
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Question 5
In which stage does the Customer Success Manager initially validate stakeholders?
Correct Answer: D
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Question 6
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
Correct Answer: C,E
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Question 7
Which Quarterly Success Review outcome is relevant for the customer?
Correct Answer: B
Question 8
As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?
Correct Answer: C
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Question 9
Which activity reduces the risk of churn?
Correct Answer: C
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Question 10
Which type of KPI is of the most interest to Customer Success?
Correct Answer: B
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