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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM License Metric Tool
B) IBM Tivoli Asset Discovery for Distributed
C) IBM Tivoli Application Dependency Discovery Manager
D) IBM Tivoli Endpoint Manager for Software Use Analysis

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least five
B) one is enough
C) at least two
D) at least three

3. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
B) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be more then 50 concurrent users, and time to value is critical for the project.

4. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Cost management
B) Enterprise resource planning
C) Workflow-driven change process
D) Service catalog

5. A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?

A) Single server, IBM SmartCloud Control Desk - Entry
B) Single server. IBM SmartCloud Control Desk
C) Multi-server, IBM SmartCloud Control Desk
D) Multi-server, IBM SmartCloud Control Desk - Entry

Solutions: