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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. While performing the solution assurance review, what are the key areas that should be verified?

A) If the design includes IBM Tivoli Storage Manager to back up the solution components
B) If the customer has certified personnel to administer the solution after it is deployed
C) If the customer has competitive products deployed
D) If the design meets the functional, performance, and scalability requirements

2. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Internal Service Providers licenses
D) IBM SmartCloud Control Desk for Managed Service Providers licenses

3. What is the purpose of a stakeholder analysis?

A) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
B) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces

4. An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)

A) Problems
B) Solutions
C) Purchase Orders
D) Inventory
E) Incidents
F) Web Service Library

5. Why is the corporate vision and strategy important for a high level requirements document?

A) It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.
B) It provides an understanding of how current IT asset and service management processes support these requirements.
C) It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.
D) It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

Solutions: