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Last Updated: Sep 06, 2026
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Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam 3313 |
| Exam Number: | 3313 |
| Available Languages: | English |
| Real Exam Qty: | 63 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Related Certifications: | Avaya Aura Contact Center Administration Avaya Aura Contact Center Implementation Avaya Contact Center Solution Support |
| Recommended Training: | Avaya Aura Contact Center Training Catalog |
| Exam Registration: | Avaya Learning Certification Portal |
| Sample Questions: | Avaya 3313 Sample Questions |
| Exam Way: | Computer-based exam (online proctored or authorized testing center depending on region) |
| Pre Condition: | Recommended to have experience with Avaya Aura Contact Center implementation, administration, and SIP-based architecture. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3313 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration Support | - Deployment and setup validation
|
| Avaya Aura Contact Center Architecture | - Solution components and interactions
|
| Maintenance and Troubleshooting | - Fault isolation and resolution
|
| Upgrades and Migration | - System upgrades
|
Frequently Asked Questions About Avaya Aura® Contact Center Maintenance and Troubleshooting
The 3313 exam leads to the Avaya Certified Support Specialist (ACSS) - Avaya Aura® Contact Center Maintenance and Troubleshooting certification, a Professional-level credential from Avaya. It validates the skills measured by the Avaya Aura® Contact Center Maintenance and Troubleshooting syllabus and is a recognized step for IT professionals building their careers, and it sits alongside related credentials such as Avaya Aura Contact Center Administration, Avaya Aura Contact Center Implementation, Avaya Contact Center Solution Support.
Recommended to have experience with Avaya Aura Contact Center implementation, administration, and SIP-based architecture. Because Avaya may adjust its policies over time, we recommend confirming the latest requirements on the official exam page (official exam page) before you register.
You can sign up for the Avaya Aura® Contact Center Maintenance and Troubleshooting exam through any of the official registration channels below:
As for how the exam is delivered: Computer-based exam (online proctored or authorized testing center depending on region).
Avaya suggests the following training options for candidates preparing for Avaya Aura® Contact Center Maintenance and Troubleshooting:
Formal training is a solid foundation, and pairing it with the 70 practice questions from Actualtests4sure helps you turn that knowledge into exam-day confidence.
Yes. Actualtests4sure offers a free PDF demo of the Avaya Aura® Contact Center Maintenance and Troubleshooting material, so you can review the question style and answer quality before making a decision. Every purchase also includes 365 days of free updates, and after that period you can extend your updates at a 50% discount, which keeps your preparation current through 2026 and beyond.
If you take the Avaya Aura® Contact Center Maintenance and Troubleshooting exam within 60 days of your purchase and do not pass, Actualtests4sure offers a full refund under its Money Back Guarantee. To apply, send a scanned copy of your exam enrollment slip together with your official Score Report in PDF format within 2 days of the exam date, and your claim will be processed within 7 days. The guarantee applies only to the corresponding exam: attempts made within 3 days of purchase, exams downloaded but never actually taken, free materials, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not take a refund, you can exchange your product for two additional exam preparation products of equal value and keep the update service on your original purchase. Delivery itself is instant: your product is available for download right after payment and is also sent to your email within one minute, and if it has not arrived within 2 hours, contact our support team. There is no limit on how many computers you can install it on.
The Avaya Aura® Contact Center Maintenance and Troubleshooting syllabus is divided into 4 main domains, including Installation and Configuration Support, Avaya Aura Contact Center Architecture, Maintenance and Troubleshooting. Each domain carries a different share of the total score, so knowing where the weight sits helps you allocate your study time wisely. You will find the complete, up-to-date outline in the Exam Topics section above.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
Question 1
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
A. Contact Center Manager Administration (CCMA) supplies license keys as required.
B. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
C. WebLM is configured on the AAMS to provide the required license keys.
D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Question 2
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
A. Summary Log file
B. Sip Sequence Report
C. Event Report
D. Summary Report
E. Call Properties Report
Question 3
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
A. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
B. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
C. Avaya Aura Contact Center Overview and Specification
D. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
Question 4
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
A. Session Manager (Voice inbound proxy)
B. Application Enablement services (CTI proxy)
C. APS server (Presence proxy)
D. Communication Manager (voice inbound proxy)
Question 5
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
A. Citrix XEN Server
B. Microsoft Hyper-V
C. VMware ESXi 5.x
D. VMware ESXi 4.x
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,B,D | Question 3 Answer: A | Question 4 Answer: A,B | Question 5 Answer: B,D |
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