Pass the actual test with the help of 78950X study guide
Last Updated: Aug 31, 2026
No. of Questions: 65 Questions & Answers with Testing Engine
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Avaya Contact Center Select Implementation and Maintenance is issued by Avaya, one of the most respected names in the industry, and earning it in 2026 can open serious career doors. Actualtests4sure helps you get there with 65 practice questions built around the official 78950X objectives.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center Select Implementation and Maintenance Exam |
| Exam Number: | 78950X |
| Related Certifications: | Avaya Contact Center Select Certification |
| Exam Price: | USD 125 (approx.) |
| Certificate Validity Period: | Typically 2 years (varies by Avaya certification policy) |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 120 minutes |
| Passing Score: | 80% |
| Real Exam Qty: | 65-70 |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | Avaya 78950X Sample Questions |
| Exam Way: | Computer-based exam (online or testing center) |
| Pre Condition: | Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge |
| Official Syllabus URL: | https://www.avaya.com |
| Section | Objectives |
|---|---|
| Topic 1: ACCS Architecture and Solution Overview | - IP Office and ACCS integration fundamentals - Avaya Contact Center Select components and architecture - Deployment models and scalability options |
| Topic 2: Reporting and Database Management | - Data aggregation intervals (daily, weekly, monthly) - Historical reporting structure |
| Topic 3: Maintenance and Troubleshooting | - Fault isolation and log analysis - High availability and business continuity - System monitoring and diagnostics tools |
| Topic 4: Configuration and Administration | - Outbound campaign configuration - ACCS configuration components and tools - User and agent provisioning |
| Topic 5: Installation and Deployment | - WebLM and licensing configuration - System prerequisites and environment preparation - Software and appliance deployment methods |
| Topic 6: Integration and Connectivity | - IP Office SIP and CTI integration - Security and TLS configuration - Avaya Aura Media Server integration |
The 78950X exam leads to the Avaya Contact Center Select Certification certification, a Professional-level credential from Avaya. It validates the skills measured by the Avaya Contact Center Select Implementation and Maintenance syllabus and is a recognized step for IT professionals building their careers, and it sits alongside related credentials such as Avaya Contact Center Select Certification.
The Avaya Contact Center Select Implementation and Maintenance exam includes 65-70 questions and gives you 120 minutes to complete them. That works out to a fairly tight pace, so reading each question carefully but decisively matters more than perfectionism. If a question stalls you, flag it and move on; banking the easier points first keeps time pressure from snowballing near the end. Before test day, run at least one full timed session with the Actualtests4sure practice test so the rhythm feels familiar rather than rushed.
You need 80% to pass the 78950X exam, and the official registration fee is USD 125 (approx.). Keep in mind that a failed attempt means paying the full fee again to retake the exam, so it pays to be honest with yourself before booking a seat. A practical benchmark: work through the 65 practice questions at Actualtests4sure until you can score comfortably above the passing line in timed mode, then schedule your exam.
Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge Because Avaya may adjust its policies over time, we recommend confirming the latest requirements on the official exam page (official exam page) before you register.
You can sign up for the Avaya Contact Center Select Implementation and Maintenance exam through any of the official registration channels below:
As for how the exam is delivered: Computer-based exam (online or testing center).
Avaya suggests the following training options for candidates preparing for Avaya Contact Center Select Implementation and Maintenance:
Formal training is a solid foundation, and pairing it with the 65 practice questions from Actualtests4sure helps you turn that knowledge into exam-day confidence.
Yes. Actualtests4sure offers a free PDF demo of the Avaya Contact Center Select Implementation and Maintenance material, so you can review the question style and answer quality before making a decision. Every purchase also includes 365 days of free updates, and after that period you can extend your updates at a 50% discount, which keeps your preparation current through 2026 and beyond.
If you take the Avaya Contact Center Select Implementation and Maintenance exam within 60 days of your purchase and do not pass, Actualtests4sure offers a full refund under its Money Back Guarantee. To apply, send a scanned copy of your exam enrollment slip together with your official Score Report in PDF format within 2 days of the exam date, and your claim will be processed within 7 days. The guarantee applies only to the corresponding exam: attempts made within 3 days of purchase, exams downloaded but never actually taken, free materials, and expired orders are not eligible, and the candidate name must match the purchaser name. If you would rather not take a refund, you can exchange your product for two additional exam preparation products of equal value and keep the update service on your original purchase. Delivery itself is instant: your product is available for download right after payment and is also sent to your email within one minute, and if it has not arrived within 2 hours, contact our support team. There is no limit on how many computers you can install it on.
The Avaya Contact Center Select Implementation and Maintenance syllabus is divided into 6 main domains, including Configuration and Administration, ACCS Architecture and Solution Overview, Installation and Deployment. Each domain carries a different share of the total score, so knowing where the weight sits helps you allocate your study time wisely. You will find the complete, up-to-date outline in the Exam Topics section above.
Question 1
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
A. IP Office user account
B. SIP user account
C. Active Directory Domain account
D. Windows user account
Question 2
Which statement about the Orchestration Designer Treatment block is true?
A. It is used to play re-assurance messages to the caller.
B. It is used to play music to the caller.
C. It is used to offer the caller a selection prompt.
D. It is used to connect the caller to voice mail.
Question 3
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
A. Agent Login ID password
B. IP Office System password
C. CCMA Login ID password
D. ACCS Administrator password
Question 4
Refer to the exhibit.
How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?
A. 0
B. 100
C. 250
D. 500
Question 5
Which statement about the function of the Access Class In Access and Partition Management Is true?
A. An Access Class will limit the Launchpad links a user may access.
B. The Access Class will prevent a user from modifying skillset properties.
C. Access Classes will be used to limit a user to specific report groups.
D. The Access Class will be used to limit the user to report on specific contact center agents.
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
Simona
Yetta
Arthur
Boyce
Craig
Everley
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