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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. You are about to install Avaya Aura Experience Portal (AAEP) on a server that already has Linux installed. Which three items should you verify before installing AAEP? (Choose three)

A) NTP is configured to synchronize the server's clock with a reliable time source
B) The server has a static IP address configured
C) The SELinux feature is set to 'Permissive' or 'Disabled'
D) The server has anti-virus software installed and running
E) The Linux firewall is disabled

2. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) Apache/httpd logs
B) Transcriptions Logs
C) PostgreSQL logs
D) Process Logs
E) Tomcat logs

3. Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

A) Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
B) Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
C) Verify that the WebLM license is not expired arid verify if you have configured the required number
D) Verify that the Short Message Service (SMS) server is not down.
E) Verify that the Media Processing Platform (MPP) is operational

4. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
C) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.

5. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Intelligent Customer Routing
B) Avaya Aura Experience Portal
C) Avaya Aura Session Manager
D) Avaya Aura Communication Manager

Solutions: