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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Capture service
B) Desktop resource
C) EIM
D) Screen capture

2. Which statement about archive database Service role Configuration is true?

A) You can change database targets in Recorder Manager
B) You can create database targets in Recorder Manager
C) You can add multiple archive database targets
D) You can change database targets in Enterprise Manager

3. In the Avaya Workforce Engagement, which twostatementsabout framework license activation are true?
(Choose two)

A) The License Registration Key is generated during installation
B) License activation requires Enterprise Manager access to the internet
C) The License Reference number is generated when the customer order is placed
D) The License Registration Key isgeneratedbefore the Enterprise Suite is installed

4. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Wfm
D) Interactions

5. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) End-user guides
B) Product document guides
C) Deployment reference guides.
D) Implementation guides.

Solutions: