Prepare ITIL-4-DITS Question Answers Free Update With 100% Exam Passing Guarantee [2023]
Dumps Real Peoplecert ITIL-4-DITS Exam Questions [Updated 2023]
NEW QUESTION # 13
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?
- A. Tallor strategic communications to the stakeholders preferences
- B. Ensure there is one common communication channel for the strategy
- C. Utilize metrics to ensure stall comply with the strategy
- D. Deliver compulsory strategic awareness sessions regularly
Answer: A
Explanation:
Tailoring strategic communications to the stakeholders' preferences is the best approach to ensure that all key stakeholders are aware of the strategic direction and support it. This means that the organization considers the needs, expectations, interests, and preferences of different stakeholders when communicating the strategy. This can help increase stakeholder engagement, understanding, alignment, and buy-in. Reference: ITIL 4 Leader: Digital and IT Strategy, page 10-11
NEW QUESTION # 14
Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?
- A. Vision and strategy should be defined by the governing body and communicated to the divisions' leaders
- B. Vision and strategy should be defined by the executive leader and communicated to me divisions
- C. Vision and strategy should be defined in collaboration with the leaders of the organization and division
- D. Vision and strategy should be defined in collaboration with the enterprise architects and consultants
Answer: C
Explanation:
Vision and strategy should be defined in collaboration with the leaders of the organization and division to ensure alignment, coherence, and buy-in across the organization. This can help create a shared understanding of the goals, values, and direction of the organization and its divisions, as well as leverage the expertise and insights of different leaders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 9-10
NEW QUESTION # 15
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Complex automation
- B. Simple automation
- C. Technology replacement modernization
- D. Intelligent automation
Answer: B
Explanation:
Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63
NEW QUESTION # 16
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Operational excellence supported by customer and market relevance
- B. Customer and market relevance supported by operational excellence
- C. Ecosystem disruption supported by operational excellence
- D. Market relevance supported by ecosystem disruption
Answer: B
NEW QUESTION # 17
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Organizational disruption
- B. Digital positioning
- C. Digital transformation
- D. Operational technology
Answer: C
Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 18
An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?
- A. A digital task force should be appointed to define and Implement me programme
- B. individual initiatives should be defined and implemented separately
- C. The Chief Digital Officer should define and implement the programme
- D. The organization's governing body should define and implement the programme
Answer: A
Explanation:
A digital task force is a cross-functional team that is responsible for defining and implementing a large scale digital transformation programme. This can help ensure that the programme is aligned with the organization's vision and strategy, has clear objectives and scope, follows a structured approach, leverages best practices and innovation, and delivers value to the organization and its stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 47-48
NEW QUESTION # 19
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create one business case for the organizational change, and another for the remaining Initiatives
- B. Create three different business cases providing justification for each Initiative
- C. Create one single business case that provides justification for all three initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: D
NEW QUESTION # 20
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital strategy
- C. Digital transformation
- D. Digital technology
Answer: D
Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 21
Which statement is CORRECT about risk management in digital organizations?
- A. All the organization's slaveholders should contribute to risk assessment
- B. All risk management efforts should focus on assets owned by the organization
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management should start by assessing the current state
Answer: A
NEW QUESTION # 22
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's products are required for the execution of an activity
- B. An organization's resources are combinations of the organization's services
- C. An organization's services ate based on the organization's products
- D. An organization's resources are combinations of the organization's products
Answer: A
Explanation:
An organization's products are required for the execution of an activity is the best description of the relationship between organization's products, services, and resources. A product is a configuration of an organization's resources designed to offer value for a consumer. A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve without specific costs and risks. A resource is anything that might help deliver an organizational objective. Reference: ITIL 4 Leader: Digital and IT Strategy, page 11-12
NEW QUESTION # 23
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Organizational resilience
- B. Uninterrupted delivery
- C. Technology replacement modernization
- D. Sourcing strategy
Answer: D
NEW QUESTION # 24
An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?
- A. Improved use of automation
- B. Management of staff skills and competence
- C. Linked processes and practices to value creation
- D. Management of threats and opportunities
Answer: B
NEW QUESTION # 25
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding how to identify potential opportunities
- B. Understanding emerging technologies Hal could affect the organization
- C. Understanding the risks involved with digital opportunities
- D. Understanding which systems will form die digital technology programme
Answer: D
NEW QUESTION # 26
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation is low risk
- C. The innovation is low cost
- D. The innovation will deliver significant benefit for the organization
Answer: D
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 27
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Employment laws effecting service provider staff
- B. A mixed demographic of users with varied levels of IT skills
- C. Knowledge and understanding of potential Innovative technology
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 28
Which statement about metrics is CORRECT?
- A. Lagging metrics predict what a is likely to happen in the future
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Legging metrics report what has been achieved
- D. Lagging metrics are easy to measure and to influence
Answer: C
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 29
Which type of risk is MOST LIKELY to be identified by modeling and test reviews?
- A. Dis risk
- B. Cyber security risk
- C. Engagement risk
- D. innovation risk
Answer: C
NEW QUESTION # 30
Which statement is CORRECT about risk management in digital organizations?
- A. All the organization's slaveholders should contribute to risk assessment
- B. All risk management efforts should focus on assets owned by the organization
- C. All risks could cause harm to the organization if they are not managed
- D. All risk management should start by assessing the current state
Answer: A
Explanation:
All the organization's stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization's objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59
NEW QUESTION # 31
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital business
- B. Digital strategy
- C. Digital transformation
- D. Digital technology
Answer: D
NEW QUESTION # 32
An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.
Which is the NST value proposition for the healthcare user market to include in the strategy?
- A. The organization will be able to utilize Innovative technology to develop software apps in faster times to market
- B. Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility
- C. Healthcare professionals will be able to promote the services to healthcare users and reduce costs
- D. Shareholder will receive Improve dividends from increased proms without significant Investment
Answer: B
Explanation:
Consumers will be able to access advice and request prescriptions quickly at all times without attending a medical facility is the best value proposition for the healthcare user market to include in the strategy. It describes how the online access to healthcare services will benefit the consumers by meeting their needs and expectations, creating value and convenience for them, and differentiating the service from the competition. Reference: ITIL 4 Leader: Digital and IT Strategy, page 12-13
NEW QUESTION # 33
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's resources are combinations of the organization's services
- B. An organization's resources are combinations of the organization's products
- C. An organization's products are required for the execution of an activity
- D. An organization's services ate based on the organization's products
Answer: D
NEW QUESTION # 34
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How can we reduce costs?
- B. What markets do we serve?
- C. How can we improve operational efficiencies?
- D. How do we get to where we want to be?
Answer: B
NEW QUESTION # 35
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