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NEW QUESTION 38
Resellers for Universal Containers need access to reports in the Partner Communities to help manage their opportunities.
How should Salesforce be configured to give resellers the correct level of access to reports?
- A. Create a new tab in the Partner Communities to display the appropriate list views and report folders.
- B. Create the appropriate list views and report folders, and share with all partner users.
- C. Create a Chatter group that allows partners to post links to appropriate list views and reports.
- D. Create the appropriate list views and report folders in the Partner Communities for all partner users.
Answer: D
NEW QUESTION 39
Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?
- A. Align Opportunity stages with probability and use collaborative forecasts for reporting.
- B. Reduce the number of Opportunity stages and report on probability.
- C. Reduce the number of opportunity stages and report on forecast category.
- D. Align forecast categories to multiple Opportunity stages and report on forecast category.
Answer: A
NEW QUESTION 40
Universal Containers would like to reduce the clicks a Customer Support Agents uses when working on a case.
This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers
- A. Chatter
- B. Quick Text
- C. Omni-Channel
- D. Publisher Actions
- E. Macros
Answer: B,D,E
NEW QUESTION 41
Universal Containers is implementing an entitlement process in its contact center to gain better visibility into how well the company is delivering on customer service level agreements (SLAs). Which two approaches can be used to accomplish this goal? Choose 2 answers
- A. To represent metrics such as first-response and resolution time on cases.
- B. To Display whether a case response complies with a customer's service level agreement.
- C. To identify the customer contact associated with a particular stage of a service contract.
- D. To monitor the case escalation rule queue to confirm service levels are met.
Answer: A,B
NEW QUESTION 42
The Universal Containers Contact Center has Customer Support Agents who speak Spanish and wants all cases where Spanish is the preferred language to be handled by these agents in real time. Universal Containers allows customers to contact agents through phone and chat. Which Solution should be implemented to support this?
- A. Case Assignment Rules
- B. Omni-Channel
- C. Visual Workflow
- D. Case Auto-Response Rules
Answer: B
NEW QUESTION 43
Universal Container wants to measure the user adoption of their successful Sales Cloud implementation.
Which key factors should be considered?
- A. Business performance
- B. walang sagot huhu
- C. Data quality
- D. Usage
Answer: B
NEW QUESTION 44
Which of the following stage should be matched with the Forecast Category "Closed"?
- A. Mid pipeline
- B. Closed and Lost
- C. Early pipeline stages
- D. Closed and Won
- E. Late pipeline stages
Answer: D
NEW QUESTION 45
Universal Containers has three sales divisions: hardware, software and consulting. Hardware and software
division follow ten steps sales process. The consulting division follow eight step division processes and does
not use the prospecting or perception analysis stage during the sales cycle. Which solution should a consultant
recommend to meet this requirement? Choose 3 Answers
- A. Define stage picklist values.
- B. Create separate stage fields.
- C. Create separate page layout.
- D. Create sales process.
- E. Create the record types.
Answer: A,D,E
NEW QUESTION 46
Universal Containers sells to a customer segment that has dozens of daily order and payment transactions. These customers have low credit limits which are closely monitored. At the time orders are accepted, management wants to check the customers available credit in Salesforce using information sourced from a third-party cloud application.
What approach should a consultant recommend for this credit system Integration?
- A. Create a data mapping in Data Loader for periodic manual credit uploads.
- B. Create a web service using Apex to retrieve credit balances as needed.
- C. Create a daily job using the custom object import wizard to retrieve credit balances.
- D. Create a scheduled batch using Apex to retrieve credit balances each night.
Answer: B
NEW QUESTION 47
CORRECT TEXT
What is the capability and limit of using email from within Salesforce?
Answer:
Explanation:
You can email contacts, leads, person accounts, and users in your organization directly from account, contact, lead, opportunity, case,campaign, or custom object pages. There is no limit on the numberof these emails sent individually.
NEW QUESTION 48
Arrange the steps to set a pass code, in the correct order (using Salesforce Classic).
- A. Enter your pass code when prompted to create a pass code
- B. Ensure that the Salesforce Classic application is installed and all your Sales force records are downloaded to your device
- C. Enter your pass code again for confirmation
Answer: A,B,C
NEW QUESTION 49
What can a user with a Chatter External User profile do?
Answer:
Explanation:
The user can only log into Chatter and access groups they've been invited to and interact with members of those groups.
NEW QUESTION 50
UC has set accounts, contacts and opportunities to private. Sales Rep manage the account for which they are
the account owner. The company also employs sales specialist to assist sales rep on deals. What should a
consultant recommended to allow sales specialist to see account information and any opportunity information
associated with the account?
- A. Assign the sales specialist to the same role in the role hierarchy as account owners.
- B. Add the sales specialist to the account team and assign them read access to the opportunity.
- C. Assign the sales specialist to the same profile as Account owner.
- D. Share opportunity manually with the sales specialist and assign them read access.
Answer: B
NEW QUESTION 51
Universal Containers has a public sharing model for accounts and uses the parent account field to create a multi-level account hierarchy. When viewing a parent account, the company wants to see the total value of open opportunities for all accounts in the hierarchy.
Which solution should a consultant recommend to meet this requirement?
- A. Use Apex to update a custom field on the parent account with the total value of open opportunities from the child accounts.
- B. Create a roll-up summary field on the parent account showing the total value of open opportunities from the child accounts.
- C. Create a link on the account that opens a report showing the total value of open opportunities for all accounts in the hierarchy.
- D. Define a workflow rule to update the custom field on the parent account with the total value of open opportunities from the child accounts.
Answer: A
NEW QUESTION 52
The stage field is mapped to a value for the Forecast Category fieldand this can never be changed in an opportunity.
- A. False
- B. True
Answer: A
NEW QUESTION 53
Sales rep @ UC collaborates with ABC company on opportunity to sell to XYZ Company. ABC Co has been added to partner related list on the opportunity. What will automatically happen? Choose 2 answers:
- A. Partner record added to XYX account
- B. Sales team membership granted to ABC Co
- C. Partner record added to ABC account
- D. Partner portal access granted to ABC Co
Answer: B,D
NEW QUESTION 54
The stage field is mapped to a value for the Forecast Category field and this can never be changed in an opportunity.
- A. False
- B. True
Answer: A
NEW QUESTION 55
Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to Include sales rep B in a few Opportunities on one Account. Which two things will happen if Account Teams are enabled and used for this Account? Choose 2 answers
- A. Rep A can let rep B view one of the Opportunities on the Account.
- B. Rep A can let rep B view the Account but keep private Contacts.
- C. Rep A can let rep B view the Account but keep private Activities.
- D. Rep A can let rep B edit all Opportunities on the Account
Answer: B,D
NEW QUESTION 56
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