Pass the actual test with the help of ITIL-4-Specialist-Create-Deliver-and-Support日本語 study guide
Last Updated: Sep 04, 2026
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A ITIL credential tells employers that your skills meet the vendor's own standard. Prepare for the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam with 74 expert-verified practice questions from Actualtests4sure, and walk into the test center knowing exactly what to expect.
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-Specialist-Create-Deliver-and-Support |
| Certificate Validity Period: | 3 years |
| Available Languages: | Arabic, English, Spanish, Chinese, Japanese, French, Portuguese, German, Dutch |
| Exam Duration: | 90 minutes |
| Exam Format: | Proctored, Multiple Choice, Closed Book |
| Real Exam Qty: | 40 |
| Passing Score: | 70% (28/40) |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Exam Price: | $495 USD |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 Sample Questions |
| Exam Way: | Online proctored or onsite at accredited centers |
| Pre Condition: | ITIL 4 Foundation certification + completion of accredited training course |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Streams | 25% | - Planning and building value streams
|
| Topic 2: Delivering Services | 25% | - Service performance and quality
|
| Topic 3: Supporting Services | 25% | - Incident and problem management - Knowledge management - Service request management - Continual improvement |
| Topic 4: Creating Services | 25% | - Sourcing and integration
|
The ITIL ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam, officially titled ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版), is the required test for earning the ITIL 4 Specialist: Create, Deliver and Support certification, a credential at the Specialist level. Passing it validates the skills ITIL expects from certified professionals, and it can also support progress toward related credentials such as ITIL 4 Foundation, ITIL 4 Managing Professional.
The ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam includes 40 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.
You need 70% (28/40) to pass the ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam, and the official registration fee is $495 USD. Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.
ITIL asks candidates to meet the following requirement before registering: ITIL 4 Foundation certification + completion of accredited training course. Exam policies do change, so confirm the latest details on the official exam page at https://www.axelos.com/certifications/itil-4/itil-4-specialist-create-deliver-and-support before you book.
You can book your seat through the official registration channels below:
The ITIL-4-Specialist-Create-Deliver-and-Support日本語 exam is delivered in the following format: Online proctored or onsite at accredited centers.
ITIL recommends the following official training for this exam:
A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 74 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.
Yes. Actualtests4sure offers a free PDF demo of the ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.
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The ITIL 4 Specialist: Create, Deliver and SupportExam (ITIL-4-Specialist-Create-Deliver-and-Support日本語版) exam is organized into 4 major domains. Some of the key domains include:
Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.
Question 1
サービスオペレーションチームは重要なサービスを監視しています。毎日数千件ものイベントを受信し、オペレーターはトレーニングを受けているため、どのイベントに対応が必要かを把握しています。しかし、重要なイベントを見逃してしまうことがあり、サービスレベル目標の達成に支障をきたします。この問題を解決する最適な方法は何でしょうか?
A. サービスレベル目標の再交渉
B. 追加の運用スタッフを募集し、訓練する
C. 運用データのフィルタリングを確認し自動化する
D. 運用チームのトレーニングの改善
Question 2
20年前に小さな食品小売チェーンが設立されました。当時、在庫管理とPOS(販売時点管理)ソフトウェアは社内のITチームによって開発・保守されていました。現在、このチェーンでは在庫管理とPOSに市販のソフトウェアを使用しています。これはどのような状況の例でしょうか?
A. パーソナライズされた製品に対する顧客の需要
B. サービス機能に関する組織固有の要件
C. サービスコンポーネントのコモディティ化
D. 大量市場での採用が不足しているサービスコンポーネント
Question 3
ある組織は、個人およびチームの目標にいくつかの変更を加えたいと考えています。新しい目標は、顧客のニーズを予測するという組織の目標と整合している必要があります。
この調整の重要な要素となる概念は何ですか?
A. ポジティブなコミュニケーションの価値
B. 左シフト
C. 組織構造
D. 顧客志向
Question 4
ある社内サービスプロバイダーは、インシデント、サービスリクエスト、苦情、そして称賛など、ユーザーからのあらゆる問い合わせに対応する窓口をサービスデスクに一本化しました。サービスデスクのリソースを公平に割り当てるため、すべての受信キューの処理において「先着順」という共通ルールが定められました。ところが、ユーザーから報告されたインシデントの中には、サービスデスクによる処理とトリアージに時間がかかりすぎるものがあることが判明しました。これはインシデント解決の遅延とビジネスへの悪影響につながっています。この状況を改善する最善の方法は何でしょうか?
A. 受信したクエリを、その種類と緊急度に基づいて優先順位付けします。
B. インシデントとサービスリクエストに別々のサービスデスクを実装する
C. タイムリーな処理を確実にするために、ユーザーには事前に十分な余裕を持ってクエリを送信することを推奨します。
D. サービスデスクエージェントの数を増やして、受信したクエリをより速く処理します。
Question 5
ある組織は、別の国のサプライヤーから、同様の労働時間でサービスを取得したいと考えています。
どのソーシングモデルを使用すべきでしょうか?
A. オフショアリング
B. インソーシング
C. オンショアリング
D. ニアショアリング
Solutions:
| Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: D |
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