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Last Updated: Sep 06, 2026

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A failed attempt at the ITIL-DSV exam means paying the registration fee again and waiting for a new test date. Compared with a retake, a few weeks with the Actualtests4sure ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) practice package in 2026 is the cheaper path by far.

ITIL ITIL-DSV Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL 4 Specialist: Drive Stakeholder Value
Exam Number:ITIL-DSV / ITL4SDSV / ITIL4DSV
Exam Duration:90 minutes
Exam Price:$611 - $650 USD (approximate voucher price)
Passing Score:70% (28 out of 40)
Real Exam Qty:40
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Specialist Modules
ITIL 4 Foundation
Exam Format:Closed book, Multiple choice, Web-proctored online
Available Languages:German, Portuguese (Brazil), English, Spanish, Japanese, French, Chinese, Polish, Italian
Certificate Validity Period:Unlimited
Recommended Training:AXELOS Official Training Providers
PeopleCert Accredited Training Organizations
Exam Registration:PeopleCert Registration
Sample Questions:ITIL ITIL-DSV Sample Questions
Exam Way:Online web-proctored, 24/7 scheduling; no onsite option
Pre Condition:ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812

ITIL ITIL-DSV Exam Syllabus Topics:

SectionWeightObjectives
Understanding Stakeholder Needs and Expectations18%- Identify and classify stakeholders
- Analyze stakeholder expectations and perceptions
- Assess and prioritize stakeholder requirements
Driving Stakeholder Satisfaction3%- Measure satisfaction metrics
- Act on feedback and improve satisfaction
Onboarding and Offboarding Customers and Users10%- Plan and execute onboarding processes
- Manage offboarding and transition
- Ensure continuity of service
Building Stakeholder Relationships15%- Establish trust and communication channels
- Apply relationship management practices
- Manage supplier and partner relationships
Customer Journey Design20%- Design experience improvements
- Map customer and user journeys
- Identify touchpoints and pain points
Aligning Expectations and Agreements12%- Negotiate service level agreements
- Define measurable service outcomes
- Monitor and report service performance
Shaping Demand and Service Offerings15%- Communicate value propositions
- Define and package service offerings
- Analyze and influence demand patterns
Co-Creating Value and User Experience7%- Integrate feedback into service improvement
- Design and improve user experience
- Apply value co-creation principles

Your ITIL ITIL-DSV Exam Questions, Answered

The ITIL ITIL-DSV exam, officially titled ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV), is the required test for earning the ITIL 4 Specialist: Drive Stakeholder Value certification, a credential at the Specialist level. Passing it validates the skills ITIL expects from certified professionals, and it can also support progress toward related credentials such as ITIL 4 Managing Professional, ITIL 4 Foundation, ITIL 4 Specialist Modules.

The ITIL-DSV exam includes 40 questions, and you have 90 minutes to complete it. Before exam day, divide the available time by the question count so you know the pace you need to hold, and practice flagging time-consuming items for review instead of stalling on a single question. Timed sessions in the Actualtests4sure test engine are the easiest way to build that rhythm before it counts.

You need 70% (28 out of 40) to pass the ITIL-DSV exam, and the official registration fee is $611 - $650 USD (approximate voucher price). Keep in mind that a failed attempt means paying that fee in full again for a retake, so avoid booking your seat on a hunch. Work through the Actualtests4sure practice test until your scores sit comfortably above the passing requirement before you schedule the exam.

ITIL asks candidates to meet the following requirement before registering: ITIL 4 Foundation OR ITIL v3 Foundation OR ITIL 4 Managing Professional Transition certification; Completion of accredited training required. Exam policies do change, so confirm the latest details on the official exam page at https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812 before you book.

You can book your seat through the official registration channels below:

The ITIL-DSV exam is delivered in the following format: Online web-proctored, 24/7 scheduling; no onsite option.

ITIL recommends the following official training for this exam:

A course builds the theory; practice turns it into exam-day performance. Once you finish a class, the 82 practice questions from Actualtests4sure show you how the same knowledge appears in exam-style items.

Yes. Actualtests4sure offers a free PDF demo of the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) practice questions, so you can judge the quality and format before purchasing. After you buy, your purchase includes 365 days of free updates; if the product expires after that period, you can extend the update service at a 50% discount from your member zone.

Every Actualtests4sure order is covered by a 100% Money Back Guarantee. If you take the corresponding ITIL-DSV exam within 60 days of purchase and do not pass, send a scan of your exam enrollment slip together with your official Score Report PDF within two days of the exam date, and your claim will be processed within seven days. The candidate name must match the payer name, and the guarantee does not apply if you take the exam within three days of purchase, if you downloaded the product but never took the exam, or to free materials and expired orders. If you would rather have fresh material than a refund, you can exchange your purchase for two additional exam products of equal value at no cost and keep the update service on your original product. Delivery itself is instant: your download is available right after payment and a copy is emailed to you within one minute — if nothing arrives within two hours, contact our support team. You may install the software on as many computers as you need.

The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) exam is organized into 8 major domains. Some of the key domains include:

  • Aligning Expectations and Agreements, accounting for 12% of the exam
  • Co-Creating Value and User Experience, accounting for 7% of the exam
  • Onboarding and Offboarding Customers and Users, accounting for 10% of the exam

Scroll up to the Exam Topics section for the complete breakdown, and use it to plan how much study time each domain deserves.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions:

Question 1

An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to improve in many different areas.
Which practice would MOST help to improve this situation and how?

A. Service level management, by including discussions of transparency in customer meetings
B. Relationship management, by developing and communicating values and principles
C. Supplier management, by encouraging more open communication with suppliers
D. Service desk, by sharing more internal IT information with users


Question 2

Just minutes before the service desk operations close for the day, a user calls with an urgent request. What would be the BEST way to respond to the request?

A. Log a ticket and work on it during the agreed business hours.
B. Listen and empathize with the user. Ask the user to call back during the agreed business hours.
C. Escalate to the second line team, the ticket remains within the service level agreement.
D. Assess the impact and decide to help the user even outside of the agreed business hours.


Question 3

A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:

A. Emergency Change
B. Normal Change
C. Project
D. Programme


Question 4

After drawing the service value streams, some bottlenecks are apparent. To improve this, an organization will make use of:

A. Agile Development
B. Lean Techniques
C. User-Centered Design
D. Service Design Thinking


Question 5

A service provider is off-boarding a user. Which of the following actions is recommended?

A. Ensure that all invoices are being paid.
B. Communicate to all stakeholders.
C. Revoke access to the service.
D. Perform a root cause analysis.


Solutions:

Question 1
Answer: B
Question 2
Answer: D
Question 3
Answer: D
Question 4
Answer: B
Question 5
Answer: C

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