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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A software development team is experiencing issues understanding the requirements of an unpredictable and fluctuating market. This has resulted in some releases missing valuable features.
Which technique will BEST support the software development team in resolving these issues?

A) Continual business analysis
B) Chaos engineering
C) Kanban
D) Minimal viable product

2. How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?

A) By assessing improvement opportunities to reduce technical debt
B) By managing knowledge about live products and services
C) By providing a common approach for investigating the causes of incident
D) By providing warranty requirements to the software development team

3. An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?

A) Fast development
B) Resilient operations
C) Co-created value
D) Valuable investments

4. An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?

A) The organization should stop using automation tools
B) The organization has focused on speed without balancing other HVIT objectives
C) The organization should continue, because velocity always increases value
D) The organization should separate development and operations teams completely

5. An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A) Relationship management
B) Supplier management
C) Service continuity management
D) Monitoring and event management

Solutions: