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Salesforce AP-203 Exam Syllabus Topics:

SectionWeightObjectives
Delivery16%- Validation
  • 1. Verify solution meets business requirements and KPIs.
- Implementation
  • 1. Advise customers on best practices, solution architecture, and success metrics.
  • 2. Support implementation teams and ensure successful project delivery.
Planning and Design60%- Solution Architecture
  • 1. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
  • 2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
  • 3. Integrate Contract Lifecycle Management (CLM) and Document Generation.
- Product Catalog Design
  • 1. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
  • 2. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
Discovery24%- Requirements Analysis
  • 1. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
  • 2. Given a customer scenario, map and document the business process, personas, and requirements.
  • 3. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
  • 4. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
- Architecture Assessment
  • 1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
  • 2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1

Universal containers is a communication service provider using communication cloud. A member of UC ' s legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

  • A. Which of the products are inactive?
  • B. Which of the provided products are still actively sold?
  • C. Can we rationalize products to a smaller number?
  • D. Are there customer specific offerings?
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

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Question #2

ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system. How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?

  • A. Use an on-demand data pull from Communications Cloud using the REST API from Service assurance
  • B. Use Platform Events and GetAsset API
  • C. Use a Bulk API connector via middleware
  • D. Use Industries Order Management to inform the assurance platform as part of the orchestration plan
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Correct Answer: D  🗳️

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Question #3

Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers ' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog. Which entities must be migrated, and in which sequence, to accomplish this migration?

  • A. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
  • B. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
  • C. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Asset Line Items, Assets
  • D. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
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Correct Answer: A  🗳️

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Question #4

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

  • A. Order Item Scope
  • B. Top Order Item Scope
  • C. Downstream Order Item Scope
  • D. Account Scope
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Correct Answer: D  🗳️

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Question #5

A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

  • A. Product Model use hierarchical modeling which is natively supports EPC
  • B. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
  • C. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
  • D. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
  • E. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.
Reveal Solution  Discussion  0

Correct Answer: A,C,E  🗳️

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