Study with HP2-N31 Actual Test Questions
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Last Updated: Oct 14, 2026
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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Solution Discovery | - Creating business value discussions - Discovery questions and customer qualification |
| Selling HP BSM Solutions | - Identifying customer challenges and requirements - Positioning HP BSM solutions and benefits |
| Business Service Management (BSM) Solution Concepts | - Business alignment and IT service management concepts - Understanding HP BSM value proposition |
| HP BSM Solution Components | - Systems Management - Network Management - Application Performance Management - Business service monitoring capabilities |
HP Selling HP BSM Solutions Sample Questions:
Which HP value statement will resonate with the persona involved in Network Management?
- A. Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.
- B. Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
- C. Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
- D. Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
Correct Answer: B 🗳️
Where would you find license SKU and pricing information for HP BSM Systems Management?
- A. HP WW Product Promotions (link)
- B. Pricing Guides on HP Partner Central
- C. Sales Awareness Webinars
- D. BSM datasheets
Correct Answer: B 🗳️
Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?
- A. Application Performance Model (APM)
- B. Heads-up Display Monitoring (HUDM)
- C. Business Process Monitoring (BPM)
- D. Run-time Service Model (RTSM)
Correct Answer: C 🗳️
From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?
- A. Does duplication of error tracking efforts slow the time to resolve problems?
- B. Do you know when an application or service will be ready for deployment into the production environment?
- C. Are you able to monitor native iPhone Mobile applications end-to-end?
- D. How are you tracking financial expenses in a siloed infrastructure?
Correct Answer: C 🗳️
Which statement best links a customer problem to a solution capability for Application Performance Management?
- A. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
- B. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Run-time Service Model (RTSM)
- C. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
- D. Problem; how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
Correct Answer: A 🗳️
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