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HP HP2-I14 Exam Syllabus Topics:

HP Selling HP Supplies 2020 Sample Questions:

1. A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

A) Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
B) Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
C) Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
D) Original HP supplies meet eco-label criteria, lowering TCO.

2. Why is using remanufactured toner cartridges bad for business? (Select two.)

A) Compared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.
B) Using non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.
C) Remanufactured toner cartridges consume more energy faster compared with Original HP cartridges.
D) Remanufactured toner cartridges generate more heat than Original HP cartridges.
E) Compared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.

3. How does HP use serialization to combat the counterfeit and grey market?

A) It tracks the cartridges through the supply chain to know exactly where they are sold, curtaining grey marketing trade.
B) It uses embedded code to determine in which regions the cartridges are sold.
C) It uses QR codes on interior and exterior packing to product partners from purchasing counterfeit and grey market products.
D) It monitors the products sold through MAC addresses to ensure they are sold by authorized channels.

4. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?

A) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
B) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
C) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
D) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.

Solutions: