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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which statement is true about customer challenges relating to productivity?

A) IT spends most of its time reacting to data breaches.
B) 90% of business leaders define distractions as IT's #1 challenge.
C) People who work remotely are half as productive as people who work in an office.
D) Business leaders define productivity as their IT department's number one priority.

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They provide free delivery.
B) They enable customers to concentrate on core business activities.
C) They limit unexpected costs.
D) They cover 80% of out-of-warranty repairs.
E) They cover in-warranty devices from non-HP brands.

3. Which lifecycle stage ensures that the end-users are immediately productive with devices and includes device delivery, full installation, setup, and data migration?

A) Discover and Design
B) Maintain
C) Dispose and Refresh
D) Deploy

4. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
C) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
D) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.

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