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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Support Center
B) HP Cirrus
C) HP Cross Sell Solution
D) HP Sales Central

2. Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A) Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security
B) Installation services + Labeling and Tagging + Data and Device Security
C) Next Business Day onsite + Labeling and Tagging
D) Deinstallation + Image load + Installation services

3. Which statement is true about HP Care Pack Central? (Select two.)

A) It enables you to view recommended Care Packs and supporting information.
B) It helps you quickly identify eligible Care Packs for an HP hardware product.
C) It helps customers find discounts on hardware they plan to purchase.
D) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.

4. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
C) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?
D) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?

Solutions: