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Updated: Aug 17, 2026

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HP HP2-B120 Exam Overview:

Certification Vendor:HP
Exam Name:HP Selling HP EMEA cMPS (HP2-B120) Exam
Exam Number:HP2-B120
Exam Format:Multiple choice, Scenario-based questions
Related Certifications:HP Sales Certifications
HP Partner Learning Program
Available Languages:English
Sample Questions:HP HP2-B120 Sample Questions
Exam Way:Online proctored or authorized testing center (varies by region)
Pre Condition:Recommended familiarity with HP product portfolio and basic IT sales concepts

HP HP2-B120 Exam Syllabus Topics:

SectionObjectives
Topic 1: Channel & Partner Ecosystem- HP partner programs
  • 1. cMPS partner structure and role
    • 2. Distributor and reseller models
      Topic 2: Competitive Positioning- HP differentiation strategies
      • 1. Hardware innovation advantages
        • 2. Service and lifecycle value
          Topic 3: HP Company & Portfolio Overview- HP business units and product ecosystem
          • 1. Services and solutions offerings
            • 2. PCs and notebooks portfolio
              • 3. Print solutions and imaging systems
                Topic 4: HP Sales Methodology- Consultative selling approach
                • 1. Needs discovery and qualification
                  • 2. Value-based solution positioning
                    Topic 5: EMEA Market & Customer Needs- Regional market dynamics
                    • 1. Customer procurement drivers in EMEA
                      • 2. Enterprise and SMB segmentation

                        HP Selling HP EMEA cMPS Sample Questions:

                        1. Which benefits do Channel Managed Print Services resellers receive as part of the program? (Select two.)

                        A) A USB stick with an automatic assessment tool developed by HP
                        B) Dedicated SRCP code for special pricing on specific HP Supplies
                        C) Access to the Channel Managed Print Services pricing tool
                        D) A hardware box full of tools for technicians
                        E) Access to dedicated project management support
                        F) A list of customers to whom they can sell


                        2. What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?

                        A) Place the device in a cool dry area
                        B) Use only 1500-grit paper as cleaning pages.
                        C) Use power-conditioning devices to ensure constant voltage
                        D) Use only original HP supplies


                        3. What is an HP Care Pack?

                        A) A mandatory service package for all MFP-based HP products
                        B) A range of break-fix services for HP commercial printers and multifunctional-based
                        products
                        C) A box that takes care of the printers when connected to the network
                        D) A fixed product warranty extension covering only return-to-base repairs


                        4. What is a benefit for HP partners in the Channel Managed Print Services program?

                        A) Leveraging the quality and recognition of the HP brand
                        B) Learning to use printers as if they were copiers
                        C) Providing a complete copying solution to customers
                        D) Purchasing HP services directly from HP


                        5. Which statement is true about a "cost per page" click pricing model?

                        A) HP recommends not agreeing to a minimum number of pages per month
                        B) The fixed costs in the contract are included in the base, and the variable costs are included in the click.
                        C) Tracking of pages printed is not important.
                        D) The customer pays a fixed amount per month regardless of the pages printed.


                        Solutions:

                        Question # 1
                        Answer: A,C
                        Question # 2
                        Answer: D
                        Question # 3
                        Answer: B
                        Question # 4
                        Answer: A
                        Question # 5
                        Answer: A

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